HONEY BE BRIGHT POLICIES

SHIPPING

Different charges apply dependant on the weight of your total order. These prices will be added to the total price at the checkout. The stated price next to products does not include the shipping costs. Stated below are our fixed shipping costings

Use code FREE COLLECTION to collect from Fox and Plooms, 1 Market Street, Galashiels. We will email you once your order is ready to collect. They are open Thursday 4pm to 8pm - Friday 10am to 5pm - Saturday 10am to 5pm and Sunday 12pm to 4pm.

UPTO 2.99kg = £3.95 1st Class Signed For [please allow 4 - 6 working days after dispatch]

2.99kg AND ABOVE = £7.95 1st Class Signed for [please allow 4 - 6 working days after dispatch.

Any delivery advertised as signer WILL require a signature on delivery or the parcel delivery will be rescheduled by the postage provider [Royal Mail]. 

CANCELLATION

Every purchase has a 14 day cooling off period which allows the customer to cancel any orders they have submitted online. These cancellations are only applicable to store products and not personalised commissions. To enquire about a cancellation please email us using the contact us section above. 

RETURNS

All products can be returned within 28 days of receiving the item[s]. To return a product please get in touch with Honey be Bright using the Contact Us section of the website and we can provide you with the correct return details. Postal charges must be paid by the customer and all responsibility lies with the customer until the products arrival at Honey be Bright. Products cannot be returned if the product label has been removed unless the product is faulty. Products must be returned in the same state they arrived unless a refund will not be applied. This does not include faulty items. Faulty items must be returned to Honey Be Bright, Tantallon, Forebrae Park, Galashiels, TD12BG. However before posting please contact us first. Once we have received your return goods we will issue a refund to the original payment method online. Please allow 5 working days for this.

Cartoon commissions cannot be returned due to personalisation.

All time periods quoted in this guidance will be extended to the next working day if they end on a Saturday, Sunday or Bank Holiday. This includes all cancellation periods and the time limits for returning goods, providing refunds, etc.

ANY ISSUES OR COMPLAINTS

If you have any issues with the products you receive please send us a message using the contact section of the website and we will do everything we can to resolve any problems. 

If you would like additional advice or information regarding ADR please use the link below.This will take you to European Online Dispute Resolution 

ec.europa.eu

 

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