SHIPPING INFORMATION

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DIFFERENT CHARGES APPLY DEPENDANT ON THE SIZE OF YOUR TOTAL ORDER. THESE PRICES WILL BE ADDED TO THE TOTAL PRICE AT THE CHECKOUT. THE STATED PRICE NEXT TO PRODUCTS DOES NOT INCLUDE THE SHIPPING COSTS. STATED BELOW ARE OUR FIXED SHIPPING COSTS.

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FREE IN-STORE CLICK AND COLLECT:

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SELECT FREE STORE COLLECTION AT THE CHECKOUT WHEN PLACING YOUR ORDER ONLINE AND COLLECT IN STORE.

YOUR ORDER WILL BE READY TO COLLECT WITHIN 2 BUSINESS DAYS. 

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COLLECTION ADDRESS: HONEY BE BRIGHT, NO.5 BANK STREET, GALASHIELS, TD1 1EN.

PLEASE SEE THE SHOP OPENING HOURS BELOW

 

OPENING TIMES WILL VARY SLIGHTLY DURING THE FESTIVE PERIOD PLEASE CHECK OUR SOCIAL

MEDIA FOR ALL UPDATED TIMINGS.

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MONDAY: 1.30PM - 4.30PM

TUESDAY: 1.30PM - 4.30PM

WEDNESDAY: CLOSED

THURSDAY: 1.30PM - 4.30PM

FRIDAY: 9.30AM - 4.30PM

SATURDAY: 9.30AM - 3.30PM

SUNDAY: CLOSED

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UK SHIPPING COSTS

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STANDARD SHIPPING : ROYAL MAIL TRACKED 48

LARGE LETTER = £3.50

SMALL PARCEL = £4.50

MEDIUM PARCEL = £5.00

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EXPRESS SHIPPING : ROYAL MAIL SIGNED FOR FIRST CLASS

LARGE LETTER = £5.50

SMALL PARCEL = £6.00

MEDIUM PARCEL = £6.50​

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ANY DELIVERY ADVERTISED AS SIGNED FOR WILL REQUIRE A SIGNATURE ON DELIVERY OR THE PARCEL DELIVERY WILL BE RESCHEDULED BY THE POSTAGE PROVIDER [ROYAL MAIL]

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CANCELLATION INFORMATION

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EVERY PURCHASE HAS A 14 DAY COOLING OFF PERIOD WHICH ALLOWS THE CUSTOMER TO CANCEL ANY ORDERS THEY HAVE SUBMITTED ONLINE. THESE CANCELLATIONS ARE ONLY APPLICABLE TO STORE PRODUCTS AND NOT PERSONALISED COMMISSIONS. TO ENQUIRE ABOUT A CANCELLATION PLEASE EMAIL US USING THE CONTACT US SECTION.

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RETURNS INFORMATION

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ALL PRODUCTS CAN BE RETURNED WITHIN 28 DAYS OF RECEIVING THE ITEM[S]. TO RETURN A PRODUCT PLEASE GET IN TOUCH WITH HONEY BE BRIGHT USING THE CONTACT US SECTION OF THE WEBSITE AND WE CAN PROVIDE YOU WITH THE CORRECT RETURN DETAILS. POSTAL CHARGES MUST BE PAID BY THE CUSTOMER AND ALL RESPONSIBILITY LIES WITH THE CUSTOMER UNTIL THE PRODUCTS ARRIVAL AT HONEY BE BRIGHT. PRODUCTS CANNOT BE RETURNED IF THE PRODUCT LABEL HAS BEEN REMOVED UNLESS THE PRODUCT IS FAULTY. PRODUCS MUST BE RETURNED IN THE SAME STATE THEY ARRIVED UNLESS A REFUND WILL NOT BE APPLIED. THIS DOES NOT INCLUDE FAULTY ITEMS. FAULTY ITEMS MUST BE RETURNED TO HONEY BE BRIGHT, NO.5 BANK STREET, GALASHIELS, TD1 1EN. HOWEVER BEOFRE POSTING PLEASE CONTACT US FIRST. ONCE WE HAVE RECEIVED YOUR RETURNED GOODS WE WILL ISSUE A REFUND TO THE ORIGINAL PAYMENT METHOD. PLEASE ALLOW 5 WORKING DAYS FOR THIS.

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CARTOON COMMISSIONS CANNOT BE RETURNED DUE TO PERSONALISATION.

EARRINGS ARE NON RETURNABLE FOR HYGIENE REASONS.

 

ALL TIME PERIODS QUOTED IN THIS GUIDANCE WILL BE EXTENDED TO THE NEXT WORKING DAY IF THEY END ON A  SATURDAY, SUNDAY OR BANK HOLIDAY. THIS INCLUDES ALL CANCELLATION PERIODS AND THE TIME LIMITS FOR RETURNING GOODS, PROVIDING REFUNDS, ETC.

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ANY ISSUES OR COMPLAINTS

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IF YOU HAVE ANY ISSUES WITH THE PRODUCTS YOU RECEIVE PLEASE SEND US A MESSAGE USING THE CONTACT US SECTION OF THE WEBSITE AND WE WILL DO EVERYTHING WE CAN TO RESOLVE ANY PROBLEMS.

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IF YOU WOULD LIKE ADDITIONAL ADVICE OR INFORMATION REGARDING ADR PLEASE USE THE LINK BELOW. THIS WILL TAKE YOU TO EUROPEAN ONLINE DISPUTE RESOLUTION

E.C.EUROPA.EU

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